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STORE POLICIES

 

Effective Monday, January 1, 2024, eligible in-store purchases can be returned up to 30 days from the original purchase date.

 

U.S. RETAIL STORES PAYMENT & RETURN POLICY

 

METHODS OF PAYMENT

 

CREDIT CARDS – We accept the following credit cards as payment, via swipe or contactless payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner’s Card, Discover Card, JCB, ApplePay, PayPal, Klarna and China Union Pay.

 

U.S. RETURN & EXCHANGE POLICY

We’re happy to accept returns and exchanges for items purchased in our U.S. Retail stores and online based on the following requirements:

  • We will not accept a return or exchange if requested more than 30 days after the purchase or online shipping date. 
  • We do not accept returns or exchanges without a receipt, invoice or order confirmation. If you do not have a valid receipt or if we cannot confirm your purchase in our system, no refund, credit or exchange will be issued. 
  • Items purchased in stores cannot be returned in stores outside the U.S. or at Express Factory Outlet stores. If you made your purchase at an Express Factory Outlet store, you must return it to an Express Factory Outlet store. 
  • Certain merchandise such as fragrance or swimwear may not be eligible for return unless in original condition.
  • Items with “Do Not Remove” tags must be attached to be returned or exchanged. Make sure you’re completely satisfied with your item before removing this tag.
  • Merchandise must be returned in its original condition, unwashed and unworn (this does not include merchandise that is defective).
  • Refunds will be issued to your original payment method (returns of purchases made with a gift card and returns of purchases with a gift receipt will be issued in merchandise credit in the form of a gift card). Shipping and handling fees are not refundable.
  • Items marked Final Sale or items that have a price ending in .97 may not be returnable. Face coverings are also non-returnable.
  • Express reserves the right to limit or refuse any refund or exchange.
  • Express reserves the right to revise this Return Policy at any time with or without notice.

PRICE ADJUSTMENTS

We will process a one-time price adjustment for in-store purchases, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Items purchased at Express Factory Outlet stores are not eligible for price adjustments in Express or Express Men stores. Price adjustments are not provided during storewide sales.

 

RETURN PRICE

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

 

OVERCHARGES

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

 

 

ABOUT EXPRESS ADS & TRACKING

We participate in industry-standard targeted marketing. Learn more about it here. To control online ad tracking, visit aboutads.info/choices.

 

 

EXPRESS FACTORY OUTLET STORES PAYMENT & RETURN POLICY

Click HERE for Express Factory Outlet Stores Payment & Return Policy.

 

 

FEEDBACK

We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with disabilities.

Feedback should be addressed to Customer Experience, and can be provided in person, in writing or by telephone to the following:

Customer Experience 

1 Express Drive, Columbus OH 43230, United States 

1-888-397-1980 

talk@express.com

 

AVAILABILITY OF DOCUMENTS

You may obtain a copy of the Company’s Customer Service Accessibility Policy here. Additionally, Express’ Multi-Year Accessibility Plan can be accessed here. Please contact Customer Experience as noted above with any questions regarding these documents required under the AODA. Express will also work with you to provide you with a copy of these materials in a manner that considers your disability(ies), if applicable.